1. Introduction
New Erra Entertainment Presents Ltd is a premier entertainment company dedicated to producing and promoting world-class events that celebrate African culture and foster connections through the power of entertainment.
2. Purpose
This policy outlines the terms and conditions regarding event cancellations and the associated refund procedures to ensure transparency and fairness for all participants.
3. Scope
This policy applies to all ticketed events organized by New Erra Entertainment Presents Ltd.
4. Event Cancellation by New Erra Entertainment Presents Ltd
In the unlikely event that New Erra Entertainment Presents Ltd cancels an event due to unforeseen circumstances, including but not limited to artist unavailability, venue issues, or safety concerns, the following procedures will apply:
• Notification: Attendees will be informed of the cancellation via the contact information provided at the time of ticket purchase and through official company communication channels.
• Refunds: Attendees will be entitled to a full refund of the ticket price. Refunds will be processed automatically to the original payment method within 14 business days of the cancellation announcement.
5. Event Rescheduling
If an event is rescheduled, the following options will be available to ticket holders:
• Ticket Transfer: Tickets will remain valid for the rescheduled date.
• Refunds: Attendees who cannot attend the rescheduled event may request a full refund by contacting our customer service within 14 days of the rescheduling announcement.
6. Cancellation by Attendees
If an attendee wishes to cancel their attendance, the following conditions apply:
• Notice Period: Cancellations made more than 30 days before the event date will receive a full refund.
• Partial Refund: Cancellations made between 15 to 30 days before the event date will receive a 50% refund.
• No Refund: Cancellations made less than 15 days before the event date are not eligible for a refund.
7. Force Majeure
In cases where events are canceled due to circumstances beyond our control, such as natural disasters, pandemics, or government restrictions, New Erra Entertainment Presents Ltd will assess the situation and communicate available options to attendees, which may include rescheduling or partial refunds.
8. Refund Process
• Method: Refunds will be issued to the original payment method used at the time of purchase.
• Timeframe: Please allow up to 14 business days for the refund to be processed.
• Contact: For any refund inquiries, please contact our customer service team at [contact information].
9. Amendments to Policy
New Erra Entertainment Presents Ltd reserves the right to amend this policy at any time. Any changes will be communicated through our official channels and will not affect the terms applicable at the time of ticket purchase.
10. Contact Information
For questions or concerns regarding this policy, please contact us at:
New Erra Entertainment Presents Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: [contact email]
Phone: [contact number]
This policy is effective as of [date].